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Hiring high volumes of candidates for CX roles is a real challenge. Not only do you need to fill positions quickly to handle high call volumes, but you also need to ensure the people you hire stick around. Here’s how you can manage high-volume hiring and keep your team happy and engaged, without losing your mind in the process.

Remote work has been a hot topic for the last several years, and in 2024 it’s practically taken over. It's reshaping how companies manage their workforce in general, including their customer service teams. Managing remote customer service teams can be challenging, but with the right strategies, you can boost efficiency and keep your customers happier than ever.

In the digital age, customer expectations have evolved significantly, transforming how businesses approach customer service. Today's customers are more informed, connected, and demanding than ever before, which means organizations need to adapt quickly to keep up. In this blog post, learn how these changes are affecting customer service strategies and what businesses can do to stay ahead of the curve.‍

For businesses looking to provide exceptional live support to their customers, running a successful call center hinges on having a well-trained, motivated team. Investing in your staff's growth both sharpens their skills that you hired them for and boosts their morale and job satisfaction. Let’s look at the top 10 opportunities you can provide to support your call center employees' training and development.

Finding and keeping great customer service talent is tough. High turnover, long hiring processes, and mismatched candidates are common problems for companies looking to hire CX and call center staff. Thankfully, with the advent and increased adoption of automation and AI-driven technologies, organizations are finding themselves being able to make their hiring processes far faster and more efficient.