Call Center Staffing Case Studies: Real Stories, Real Results

Our client, a leading health insurance provider, grappled with significant challenges in their staffing processes. A lack of candidate familiarity, an inefficient allocation of resources, a lengthy lag time of two months, and a high incidence of no-shows for scheduled interviews and first-day on-the-job commitments. CXninja stepped in with our AI-powered automated staffing solution, working in close collaboration with our client to completely revamp their staffing process, reducing their time to hire, improving their open-to-fill ratio, and eliminating first-day no-shows.

Our client, a prominent player in the life sciences industry, approached CXninja with a unique problem. Their talent program was seeking a solution to their equipment deployment process for remote employees. They were facing a variety of challenges associated with shipping equipment to hundreds of candidates, and so turned to CXninja’s Bring Your Own Device (BYOD) tool, recognizing the need for a more efficient and effective approach.

A leading industrial distributor needed help addressing serious flaws in their CX hiring process. CXninja’s proprietary automated CX staffing solutions were just what they needed.

A healthcare company needed 220 contact center reps for a training class and gave us 6 weeks to hire them ... but we only needed 2.