Boosting Efficiency in High-Volume Call Center Staffing: 7 Key Strategies
Staffing a call center is challenging. At times, everything runs smoothly; at other times, it's hard to keep up with demand. This is especially true in high-volume environments, where a single mistake can impact the entire staffing program and affect customer satisfaction. In this blog post, we examine 7 strategies to help you maintain a well-functioning call center.