Fight Attrition with Skill-Matching
The CX industry is no stranger to the challenges of high employee attrition rates, which have a significant impact on an organization's bottom line. In fact, the cost of replacing an employee ranges from 1.5 to two times their annual salary. Replacing high-performing or senior-level employees can be even more expensive. In light of these challenges, what can be done to ensure that your organization is hiring the applicants who are the best fit for your organization?